Privacy Policy

Last updated: March, 2026

Please read our Privacy Policy carefully as it describes our collection, use, disclosure, retention, and protection of your personal information.

If you have a question or request concerning the policy, please contact us at hello@mytelescope.io

1. Personal data collection

1.1. General collection, purpose and legal basis

My Telescope AB ("MyTelescope", "we", "us") do not ask for your information unless it is strictly necessary. This information may serve customer service, client relations, and/or promotional purposes. We process your data based on several legal grounds depending on the nature of the interaction. For the performance of a contract, we process information to provide the services you have subscribed to, manage your account, and process billing information to meet contractual obligations. In addition, billing information is collected to meet contractual obligations. MyTelescope will not sell your personally identifiable information to others. Ultimately, our main goal is to use this information to improve your experience and the development of our services.

Under the basis of legitimate interest, we process data to maintain client relations, provide customer service, and ensure the security of our platform. Regarding internal product improvement, we use usage data to optimize our internal algorithms and validate the performance of our models. This processing is conducted for internal development purposes only and does not involve sharing your identifiable data with external AI platforms for general training. For promotional communications and the use of non-essential tracking technologies, we rely on your explicit consent.

1.2. Personal information about someone else

If you provide personal information about someone else, you are responsible for ensuring that you comply with any obligation and consent obligations under applicable data protection laws. You must be able to demonstrate this authorization upon request and are responsible for directing the individual to this Privacy Policy so they understand how their information is handled.

1.3. Third party access

MyTelescope does not sell, trade, or rent your personally identifiable information to others. To deliver our services, we share data with trusted partners and service providers who act as data processors strictly under our instructions through signed agreements that define how personal information is treated. Your contact information is never communicated to these partners for their own marketing purposes unless you have given us your express permission. Furthermore, we may share aggregated, non-personally identifiable information, such as total session counts or duration, with clients to measure engagement with their customized content.

1.4. Use of cookies

We use cookies and similar tracking technologies to collect information about how visitors and users interact with our website and services. These tools track page views, traffic sources to and from the mytelescope.ai site, location data, and device information to help us provide, maintain, and improve our services. While we use services like Google Analytics for statistical purposes, these tools generate pseudonymous identifiers which are treated as personal data in accordance with the law. Non-essential tracking technologies are only deployed with your consent, and you may withdraw this consent or adjust your tracking preferences at any time through our website settings.

2. Personal data security

2.1. Data protection

MyTelescope, acting as the Data Controller, is committed to protecting your privacy and maintaining the integrity of your personal information. We implement and maintain appropriate technical and organizational measures designed to secure your data against unauthorized access, disclosure, alteration, or destruction. These measures include physical, technical, and administrative safeguards such as SSL encryption and privacy-enhancing technologies to secure the transmission and storage of your information. While we strive to use commercially acceptable means to protect your personal data, we also maintain strict internal access controls and ensure that any password-protected access to our services is handled with discretion. Furthermore, we ensure that all third-party processors we engage are contractually bound to provide the same high level of data protection that we maintain internally. In the event of a security breach, we have established protocols to contain the incident, analyze the cause, and fulfill our legal obligations to report the event to affected clients, partners, and users without undue delay.

3. Your rights

3.1. Right to access, correct, and delete information

You have the right to access, rectify, or request the deletion of your personal data at any time. Upon receiving a request, we will take necessary measures to verify your identity before providing a copy of the personal data we process about you, which you may use for your own purposes or to inform us of required changes. While we aim to delete personal information from our active databases without undue delay upon a valid request, we may retain certain information in our backups or analytics to satisfy legal obligations or where we have a legitimate and documented reason to do so. In accordance with the law, MyTelescope will comply with all valid requests but reserves the right to refuse a request if it falls outside the scope of applicable data protection regulations, provided we supply a sufficient reason for the refusal.

4. Product-Specific Data Processing

4.1. Scope of the Product Privacy Policy

This section describes the specific collection, use, and protection of personal information within the MyTelescope platform and services. As the Data Controller, MyTelescope ensures that all collection and storage of personal data complies with the General Data Protection Regulation (GDPR) and current Swedish data protection legislation.

4.2. Engagement with Third-Party Partners

My Telescope AB collaborates with selected partners to maintain and improve our product delivery. We ensure that all partners are entrusted based on their competence to treat personal information in accordance with the purposes defined in this policy and under strict contractual obligations. We do not sell, trade, or rent user personal identification information to any third parties. Communication with partners regarding your company's specific needs is conducted solely to fulfill our service obligations or where you have provided express consent for such engagement.

4.3. Client and User Responsibilities

When using MyTelescope platforms, clients take responsibility for the personal data they choose to process and share, including ensuring they have explicit consent or a valid legal basis before providing information about third parties. It is the client's responsibility to inform their users how their data is collected and used or to direct them to this Privacy Policy. We provide the technical platform and security measures necessary to perform these actions in accordance with GDPR requirements.

5. Treatment of Client and User Data

5.1. Client Contact and Billing Information

We collect and process client information, including names, phone numbers, email addresses, and corporate details, primarily to maintain effective communication and fulfill our service obligations. This information allows us to respond to inquiries, address concerns, and support the ongoing development of our services. Additionally, we collect and retain billing information as necessary to meet our specific contractual and legal obligations.

5.2. Feedback, Testimonials, and Promotional Publications

To improve our services and celebrate client accomplishments, we may invite clients to participate in surveys, interviews, or provide testimonials. While we may showcase our services and client successes through blogs, closed presentations to potential clients, or social media platforms such as LinkedIn, we generally obtain explicit permission before publishing such content. Clients maintain the absolute right to decline any such requests or participation in promotional activities at their discretion.

5.3. Statistical Analysis and Product Usage

Our services automatically collect technical information regarding user interaction with our product and website, including pageviews, geographic location, and traffic patterns. This data is processed through tools such as Google Analytics to generate general statistics that help us understand service performance and user needs. As the Data Controller, we ensure this information is used for internal analytical purposes to improve the functional delivery of our platform.

5.4. User Registration and Support Services

Upon user registration, we do not access or process specific personal information unless it is required to fulfill a client request or provide necessary technical support. We utilize the personal information provided within our services solely to assist with customer support and ensure the effective resolution of technical or operational issues when they arise.

6. Specific Data Processing and Client Responsibilities

6.1. Analytical Data Collection

MyTelescope's services automatically collect technical information regarding user interaction within our product and website, including data on website visits, geographic location, and pageviews. This information is gathered through tools such as Google Analytics and is utilized by MyTelescope strictly for general statistical purposes to monitor and improve service delivery. As the Data Controller, we ensure that this processing is conducted in a manner that supports the functional optimization of the platform while adhering to privacy standards.

6.2. Technical Support and User Privacy

We maintain a strict policy regarding the access of user personal information. When users register for our services, we do not address or process their personal information unless specifically requested by a client or required for technical reasons. Consequently, MyTelescope only utilizes personal information within our services to provide necessary customer support and assist with troubleshooting when required.

6.3. Customized Registration and Client Autonomy

To ensure that product deliveries are appropriately adapted to each client's specific business needs, the client maintains the authority to decide what information is included on registration forms to confirm the identity of individuals. This flexibility allows clients to implement data collection practices that are proportionate and relevant to their specific operational requirements.

6.4. Client Governance and Compliance

Clients using MyTelescope's services acknowledge their role in the data processing ecosystem and take full responsibility for the processing of personal data in accordance with their own independent Privacy Policies. While MyTelescope provides the secure infrastructure and tools for data management, the client remains responsible for ensuring that their specific use of the platform complies with applicable data protection laws and their own internal privacy commitments.

7. Data Sharing, Storage, and Retention

7.1. Global Storage and International Transfers

All personal information collected through our services is primarily stored and processed on secure servers located within the European Union, specifically in Sweden. If MyTelescope or its authorized partners process data in a location outside the EU/EEA, we ensure that such transfers are governed by appropriate safeguards, such as the EU's Standard Contractual Clauses (SCCs), to guarantee a level of protection equivalent to the GDPR.

7.2. Data Retention and Deletion Routine

We retain personal information for the duration of our business relationship and thereafter for as long as is necessary to fulfill our legitimate business purposes or comply with legal obligations. When a deletion request is fulfilled, information is removed from our active databases without undue delay. However, some data may persist in our encrypted backups until it is automatically overwritten according to our periodic deletion schedule. We may also retain anonymized, non-personally identifiable data for up to 38 months for historical analytics.

8. Enhanced Security and Incident Response

8.1. Data Controller Responsibility

MyTelescope implements rigorous technical and organizational measures, including SSL encryption and restricted internal access controls, to safeguard your information. While we provide a platform that adheres to current legal security standards, users are responsible for the confidentiality of their own passwords and account credentials.

8.2. Security Breach Protocol

In the event of a verified security breach, My Telescope AB follows a structured incident response plan. This includes immediate containment measures, such as reconfiguring firewalls and increasing system supervision, followed by a thorough analysis of the cause. We will notify affected clients, partners, and users as soon as we have knowledge of a breach, providing transparency regarding the nature of the event and the steps taken to secure the system.

9. Liability and Data Subject Rights

9.1. Allocation of Liability

My Telescope AB is responsible for maintaining a platform that abides by the GDPR and ensuring the security of our infrastructure. However, My Telescope AB is not accountable for damages to clients or users that result from the actions of external partners beyond our direct control or from a client's failure to comply with their own data protection obligations.

9.2. Your Rights: Access, Portability, and Complaints

In addition to the rights of access, correction, and deletion, you have the right to Data Portability, allowing you to receive your data in a structured, machine-readable format. If you believe our response to your privacy request is insufficient, you have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY) or the Information Commissioner's Office (ICO).

10. Policy Updates and Contact

10.1. Privacy Policy Updates

To abide by the law and reflect changes in our services, MyTelescope will update this Privacy Policy occasionally. We encourage our clients and users to review this policy frequently to stay informed of our latest data protection practices.

10.2. Contact Us

If you have any questions, concerns, or specific requests regarding MyTelescope's collection and storage of data, please contact us:

My Telescope AB
Tomtebogatan 5, SE-113 39 Stockholm, Sweden
Email: hello@mytelescope.io